In the developing world, there is a noticeable shift towards strengthening the demand side of governance and service delivery. This is premised on the notion that public sector institutions and officials may lack incentives to improve the quality of public services and public administration and that pressure from the demand side creates the necessary impetus for the equitable provision of quality public services.
Our team members have a rich experience in designing and implementing governance and social accountability projects, including application of the citizens’ report card (CRC), community score card (CSC), and participatory public expenditure monitoring (PPEM). We provide training and other technical support in the design and application of social accountability tools, and preparing reports. Given our programming experience in the thematic area, we are also suited to evaluate governance and social accountability programmes.